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RETURNS POLICY
We accept returns within 30 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
- If an item hasanOTTOCENTO E OTTO security tag or brand tag attached, it must be returned with the tag in its original position
- For hygiene reasons, strictly no refunds or exchanges on any intimate items.
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your OTTOCENTO E OTTO account or restrict future orders if your return behaviour is in breach of our Returns Policy. Read our Terms & Conditions here
HOW TO RETURN
As part of our commitment to reducing our environmental impact, our return instructions are paper free. This benefits our customers.
When returning your items, please include any branded boxes or cases that came with your order, in the reusable OTTOCENTO E OTTO packaging. If anything is damaged or missing from your return, you may not receive your refund.
Whether you arrange a collection or drop off your return, you will need to do this from the country or region you ordered to.
Here is what you need to do:
- Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here
- Find the order you want to return and click Return Item(s)
- Select each item and your reason for returning
Prepare your return
- Place the item inside the OTTOCENTO E OTTO packaging – do not forget any brand boxes, dust bags, or cases
- Attach your Return Label to the outside of the OTTOCENTO E OTTO packaging.
- If you received a Return Note with your order, attach it to the outside of your package
Refunds
Once your return has been received by our brand, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.
If you are eligible, we may be able to process your refund as OTTOCENTO E OTTO credit if you prefer. Once processed, it will show in your OTTOCENTO E OTTO account to use the next time you shop with us.
Faulty items
If you receive an item in a flawed or damaged condition, or if it does not quite match the description on our website, contact ourCustomer Service team as soon as possible
We will arrange a return and process a full refund for the faulty item.
MADE-TO-ORDER AND PRE-OWNED ITEMS
Made-to-order items
Due to the nature of made-to-order items, and the fact they have been specially created for you, we cannot accept returns unless the items are damaged or faulty when delivered to you.
Pre-owned items
Pre-owned items sold at OTTOCENTO E OTTO are checked prior to sale to guarantee their quality and precision. These items should be treated with care and returned in the same condition they were received.
If any of your purchases arrive in a flawed or faulty condition, or without OTTOCENTO E OTTO and brand tags attached, contact our Customer Service team.