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Frequently Asked Questions
You do not need an account to place an order.We recommend setting up OTTOCENTO E OTTO account to check outand access your wishlist and order updates.
If you create an OTTOCENTO E OTTO account and place an order, you will be automatically enrolled in our loyalty programme. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
- Choose a category or brand from the top navigation menu or search to explore a specific style or brand
- Select your desired item and click Add to Bag. Once you have added all items, it is time to checkout
- Sign in to your account or, if you have not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We will confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Sure. Our global Customer Service advisors are happy to assist you with this.
Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here. You cannot add items to an existing order, but you can place a new order for any additional pieces.